About the Company - Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. *Caution against fraudulent job offers*: TCS doesn't charge any fee throughout the recruitment process. Refer here: on.tcs.com/3i9X5BU
Responsibilities -
- Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
- The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
- Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
- Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
- Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
- Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
- Architect and document solution design of Salesforce solutions.
- Transition solution designs to development resources responsible for building the solutions.
- Provide industry leading technical expertise with Salesforce.
- Help to resolve, mitigate technical/architecture issues, and risks as they arise.
- Develops detailed configuration specifications documentation for ready use by the technical team.
- Manages customer communications, conflicts, and negotiations related to overall architecture design.
- Develop Proof of Concept for specific architecture/integration concepts.
- Guides customer through solution deployment.
- Team player with excellent verbal & written communication, interpersonal and presentation skills.
- Proven experience with the Configuration/Administration of Salesforce Service Cloud.
- Creating Technical requirements as an input to Salesforce solution design.
- Provide guidance to clients on leading IT and Salesforce practices.
- Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
- Capable of executing independent POCs to be transitioned to the scrum team for development.
- Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort.
- Plan and monitor technical consideration activities of the project.
- Perform health check for each org and assess orgs.
- Perform analysis of org configuration, customizations, and security.
- Prepare Salesforce Config workbook detailing customizations and configurations or org.
- Support the Project Manager in defining overall solution and strategy and document.
Pay range and compensation package - 130K-180K
